Want to experience the world of Scarlet up close? Reach out to us, we’re happy to guide you through our collections or assist with any inquiries.
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For those who dream in color, dream in Scarlet
FAQS
Your Inquiries, Our Solutions
How Will I Receive My Purchase?
All of our products are shipped directly to the delivery address you provide at checkout. Once your order has been processed and dispatched, you can expect delivery within 2-3 business days. A tracking number will be provided so you can monitor the progress of your shipment.
Do You Offer Exclusive or Custom Products?
Yes. From time to time, we release exclusive limited-edition products and special collaborations. To be among the first to know, we recommend subscribing to our mailing list or following us on social media for early access.
How Can I Access My Downloads In The Future?
You’ll have the option to create an account during checkout. This allows you to securely access your order history, track current shipments, and review past purchases at any time.
Can I Request a Refund or Exchange?
We accept returns and exchanges under certain conditions. If your item arrives damaged, defective, or not as described, you may request a refund or exchange within 3 days of delivery. Please ensure the product is unused and in its original packaging. For assistance, contact our support team, and we’ll be happy to guide you through the process.
Can I Use Purchased Products For Commercial Purposes?
Our products are intended for personal use unless otherwise specified. If you wish to use them for commercial purposes, please contact us directly to discuss permissions or special arrangements. We’re happy to assist with any requests for commercial use.
Where Can I Find Support or Get In Touch With Your Team?
For any questions or assistance, stay connected with us through our social media channels or contact us directly via email. We're happy to help!
